Total Quality Management Behaviors And Their Impact On The Organization Through Information Technology As A Mediator

Abstract

This research aims to identify the impact of Total Quality Management (TQM) (Empowerment), with dimensions (Top Management, Teamwork and Customer Satisfaction)) on the development of the Organization by confirmation on Information Technology as a mediator to increase performance of the Organization. The Iraqi Ministry of Industry take care interested in the performance of organization. A field study was conducted on ready-to-wear employees in Najaf / Iraq. It is one of the most effectiveness factories in the performance of Iraqi ready-made clothes. The results proved that there is a significant impact of total quality management on organizational development and that this impact is positive when applying (information technology) as a mediator.