Professional Skills Acquired by Graduates of Information and Knowledge Management

Abstract

The objective of this work is to identify to what extent the diploma programs in Information Management and Knowledge Management develop a set of professional competencies for their graduates, depending on the needs of their organizations. A questionnaire was developed to assess the importance of 30 competencies grouped into four dimensions (information management, interpersonal relations and communication, information technologies, and organizational management), validated with the Delphi method. It was applied to teachers, students and representatives of their organizations of origin. The degree of satisfaction with the learning of these competencies perceived by the students and the degree of inclusion in the programs by the teachers were analyzed. To assess the degree of importance of the competencies, the median and standard deviation obtained in the statistical treatment of the responses were used. It was obtained for the three samples and with little significant difference that the diploma program is valued as good. The most important dimension, as well as the perception of learning satisfaction by students and the degree of inclusion in the study programs by teachers, is related to the competencies of the interpersonal relations and communication dimension and the least valued was related to information technologies. The evaluation model presented made it possible to identify deficiencies in the study programs and establish recommendations for their improvement in terms of professional competencies in their new editions.